Digital Services · Eterna DigitalCom LLC
Digital support and implementation with clear scope and pricing
Choose a one-time service or an ongoing monthly support plan. Each offer includes a defined scope, service level and delivery expectations before checkout is enabled.
one – time services
Support when you need it
Digital Check
ESSENTIAL PACKA focused review for one digital issue, account setting or website configuration question.
– Review of one digital issue or request
– Basic configuration guidance
– Written recommendation or next steps
– Email delivery
Target delivery: within 2 business days
Digital Support
SUPPORT PACKHands-on assistance for account setup, platform configuration or a defined support task.
– Up to 1 hour of remote support
– Account or platform configuration
– Basic troubleshooting
– Follow-up summary by email
Target delivery: within 3 business days
Business Setup
BUSINESS PACKConfiguration and implementation of a defined digital workflow, business tool or online setup.
– Initial requirements review
– Configuration of one business tool
– Basic integration or form setup
– Testing and handoff
– Up to 2 hours of implementation support
Target delivery: 3-5 business days
Advanced Digital
ADVANCED SETUPA larger implementation package for a more complete digital setup with configuration, testing and support.
– Requirements and scope review
– Configuration of up to 2 digital tools
– Basic third-party integration support
– Testing and documented handoff
– Up to 4 hours of support time
Target delivery: 5-7 business days
Need something larger or more specific?
Projects outside the listed package scope can be reviewed separately. We can confirm deliverables, timing and pricing before work begins.
MONTHLY SUPPORT PLANS
Ongoing support for your digital operations
Monthly plans renew automatically until cancelled. Unused monthly service time does not roll over, cannot be transferred and has no cash value.
Essential Care
Basic recurring support for routine website, account and configuration assistance or support.
– Up to 1 hour of remote support per month
– Basic configuration review
– 1 minor website or account adjustment
– Email support
–
Business Care
Expanded monthly support for businesses that need regular maintenance and configuration help.
– Up to 2 hours of remote support per month
– Up to 2 minor adjustments
– Forms and configuration review
– Basic troubleshooting
– Email support
Priority Care
Priority technical assistance with a larger monthly service allowance and recurring review.
– Up to 3 hours of remote support per month
– Up to 3 minor adjustments
– Priority support handling
– Monthly technical review
– Minor integration adjustments
Advanced Care
Extended monthly support for businesses that need recurring implementation and configuration assistance.
– Up to 5 hours of remote support per month
– Up to 5 minor adjustments
– Priority support handling
– Configuration of up to 1 simple workflow
– Monthly activity summary
Renews monthly until cancelled. Unused time does not roll over.
how it works
A simple service process
1) Select
Choose a one-time service or monthly support plan based on the type of assistance you need.
2) Confirm
We confirm the request, service scope and information needed to begin the work.
3) Deliver
The service is completed within the applicable scope and delivery target, with support records where relevant.
FAQ
Frequently asked questions
Quick answers about delivery, subscriptions, cancellations and support.
What do I receive after purchase?
You receive the digital service and deliverables described in the selected package. The specific scope for your order is confirmed before the service begins.
How long does delivery take?
Delivery depends on the package selected and begins after we receive the information required to perform the service. Each one-time service lists its target delivery or scheduling window.
Are monthly plans subscriptions?
Yes. Monthly plans renew automatically each month until cancelled.
Do unused support hours roll over?
No. Unused monthly service time applies only to the current billing period, does not roll over, cannot be transferred and has no cash value.
How can I cancel a monthly plan?
Contact support@eternadigitalcom.com from the account or billing email and identify the plan. Future renewals will stop after the cancellation takes effect. A reason is not required.
Can I request a refund?
Refund and billing correction requests are reviewed under the Eterna Store Refund and Cancellation Policy and the terms applicable to the order.
What if my project is larger than the listed packages?
Contact us for a custom proposal. Larger website builds, custom software development, major integrations and other work outside the listed package scope can be quoted separately.
customer information
Clear terms before purchase
Seller
Eterna Store is operated by Eterna DigitalCom LLC.
Monthly plan rules
Monthly service time and included adjustments apply only to the current billing period. Unused time does not roll over, cannot be transferred and has no cash value.
Service limits
Full website builds, custom software development, major integrations, third-party licenses, advertising campaigns and 24/7 support are not included unless expressly quoted separately.
Pricing
Prices are stated in MXN. One-time services are charged once. Monthly support plans renew automatically until cancelled.
Cancellation
Customers may cancel future subscription renewals by contacting support from the account or billing email. Cancellation does not require a reason.
Refunds & billing support
Billing corrections, qualifying refunds and service issues are handled under the Eterna Store Refund and Cancellation Policy.
existing customers
Previously purchased Fortucoins or a related subscription?
Fortucoins are not currently available for new purchase through Eterna Store. Customers with previous purchases may contact Eterna regarding existing balances, account records, subscription status, cancellations or applicable remedies.
Contact support@eternadigitalcom.com with your account email and transaction reference.
CONTACT
Need help before or after an order?
Use the appropriate contact below so your request reaches the right team.
Sales & Service Inquiries
Questions about a package, larger project or custom digital service.
Orders, Billing & Support
Existing orders, account support, billing questions, cancellations and refund requests.
Please include your account email and transaction or order reference when contacting support. Do not send complete payment card information by email.